Frequently Asked Questions
When will the dishes be delivered?
Your meal(s) will reach you on the day of the event between 12pm and 5pm.
How do the classes work?
At the scheduled class time, you should click on the video link we send via email to enter the virtual classroom. Owner/CEO Salvatore Rizzo and other students will also be attending via this link. Our guest chef will guide you step-by-step through the recipes, just like classes in the De Gustibus school at Macy’s, answering questions along the way via chat — moderated by Sal with his signature charismatic style.
How long is each class?
We estimate that this class will take 90 minutes in total.
Will I get to speak to the chef?
You may ask as many questions as you’d like via the chat function within the video interface. If your question is selected, the moderator will ask the chef the question on his own. We will do our best to get to every question answered but cannot necessarily address all inquiries.
What can I do to make sure I’m best prepared for class?
You will receive a confirmation email from De Gustibus two days before your class. In this email, you’ll see the link and recipes. On the day of the class, you will receive delivery of all four dishes to your home. Make sure someone is home to receive this delivery. The chef will recommend during the demo which dishes need to be reheated and for how long.
Can I make a substitution because of dietary restrictions?
You can note this on the order form and the restaurant will do its best to accommodate.
How do I access the class?
You need an internet connection and a computer or phone. To access the class, you need to click on the video meeting link in the email we sent you after you purchased your ticket. This email also contains your meeting ID and password. By clicking on the link, you will automatically be prompted to open the application and join the class. Everyone is encouraged to join the class a few minutes early to ensure that they have a good connection. Note that upon joining you may be directed to the waiting room until the cooking begins and chat opens.
Do I need to register with the video platform or download any software?
No, you do not need to register or download anything. However we have created a virtual page on our site. Classes will be hosted on the Vimeo streaming platform. On the day of your class, you will need to enter your email address to gain access.
What is the De Gustibus refund policy?
There are no refunds for classes (in-person, virtual with food or virtual only). A credit will be issued for a future class (in person only) if we are provided with at least 48 hours class cancellation notice. No changes are allowed if the class is missed or less than 48 hours cancellation notice is given, however, we welcome you to send someone in your place. This is a strict policy, absolutely NO exceptions due to weather, illness, traffic, etc.
Consider our cooking classes like cooking “events” or a concert. If you failed to show up to a concert, you cannot get a credit back from the concert venue, no matter the reason. Please think of our classes the same way!
De Gustibus Cooking School reserves the right to cancel a class due to insufficient enrollment or if our guest chef needs to postpone due to an unforeseen occurrence with a minimum of 48 hours prior notice. We will issue you an account credit.
What is the best way to receive information about upcoming cooking classes and future events?
Sign up for our newsletter at the bottom of our website and follow us on Facebook, Instagram and Twitter.
What if I don’t receive an email confirmation following my purchase?
Please allow up to 48 hours to receive your email confirmation. Please be sure to check your Spam or Junk folder. Email: firstname.lastname@example.org Phone: (212) 239-1652
Contact us at the email address or phone number below if you have not received the recipe, instructions and video link 24 hours before your scheduled class begins.
Phone: (212) 239-1652
What if there is a problem with the food delivery?
Contact the restaurant.