Frequently Asked Questions

IN-PERSON CLASSES

Where is the school located inside of Macy's?

De Gustibus is located on the 8th floor of Macy's Herald Square. For easy access, we suggest entering the 7th Avenue side (the 151 West 34th street entrance) of the building and use the main elevators (across from men’s watches) to get to the 8th Floor. The school is located just to the right as you exit.

How long is each class?

Chef demos inside the De Gustibus classroom generally start at 6pm and last between 90 and 120 minutes. Cooking classes “on location” (inside restaurant kitchens) usually take place from 9:30am to 1:30pm.

How does seating work? Can I block off a series of seats so my group can sit together?

Seating is based on party size and in order of purchase. You (and your party) will be assigned seats and we ask that if there are multiple reservations under different names, contact us in advance at info@degustibusnyc.com and let us know the names of your guests.

Can I make a substitution because of dietary restrictions?

De Gustibus Cooking School is not a restaurant; it’s a demonstration space, which means that substitutions of menu items are often difficult to arrange. We can send a request to the chef to see if they can prepare alternate versions of dishes, but ultimately it will be their decision as the chefs determine the menu they would like to showcase. Contact us in advance at info@degustibusnyc.com. 

Will I be able to ask the chef questions?

You may ask as many questions as you’d like by raising your hand during class. We will do our best to get to every question answered as this is a live demonstration

VIRTUAL CLASSES (WITH OR WITHOUT DELIVERY)

When and how will the dishes be delivered?

Only some classes offer meal delivery. You will receive a confirmation email from De Gustibus 24 hours before your class — and you will receive delivery of your meal the day of the event (or on few occasions, the night before).If you choose the delivery, a representative from our delivery partner, Haute Kitchen, will contact you with the information provided upon registration. Please make sure someone is home to receive the delivery or give instructions if we can leave the package with the doorman/neighbor.

How do the classes work?

At the scheduled class time, you should click on the video link we send via email to enter the virtual classroom. Owner/CEO Salvatore Rizzo and other students will also be attending via this link. Our guest chef will guide you step-by-step through the recipes, just like classes in the De Gustibus school at Macy’s, answering questions along the way via chat — moderated by Sal with his signature charismatic style.

How long is each class?

We estimate that this class will take 90 minutes in total.

Will I get to speak to the chef?

You may ask as many questions as you’d like via the chat function within the video interface. If your question is selected, the moderator will ask the chef the question on his own. We will do our best to get to every question answered but cannot necessarily address all inquiries.

What can I do to make sure I’m best prepared for a meal-delivery class?

You will receive a confirmation email from De Gustibus 24 hours before your class. In this email, you’ll see the link and recipes. You will receive delivery of your meal either the night before or the day of the event. Make sure someone is home to receive this delivery. The chef will recommend during the demo and in the recipe booklet which dishes need to be reheated, for how long, and how they are served.

Can I make a substitution because of dietary restrictions?

You can note this on the order form and the restaurant will do its best to accommodate.

How do I access the class?

You need an internet connection and a computer or phone. To access the class, you need to click on the video meeting link in the email sent prior to the class. This email also contains your meeting ID and password. By clicking on the link, you will automatically be prompted to open the application and join the class. Everyone is encouraged to join the class a few minutes early to ensure that they have a good connection. Note that upon joining you may be directed to the waiting room until the cooking begins and chat opens.

Do I need to register with the video platform or download any software?

No, you do not need to register or download anything. However we have created a virtual page on our site. Classes will be hosted on the Vimeo streaming platform. On the day of your class, you will need to enter your email address to gain access.

GENERAL QUESTIONS

What forms of payment do you accept?

We accept all major credit cards. On your card statement, the fee will be listed as DGNYC Management.

What is the De Gustibus refund policy?

There are no refunds for classes (in-person, virtual with food or virtual only). A credit will be issued for a future class (in person only) if we are provided with at least 72 hours class cancellation notice. No changes are allowed if the class is missed or less than 72 hours cancellation notice is given, however, we welcome you to send someone in your place. This is a strict policy, absolutely NO exceptions due to weather, illness, traffic, etc.

Consider our cooking classes like cooking “events” or a concert. If you failed to show up to a concert, you cannot get a credit back from the concert venue, no matter the reason. Please think of our classes the same way!

De Gustibus Cooking School reserves the right to cancel a class due to insufficient enrollment or if our guest chef needs to postpone due to an unforeseen occurrence with a minimum of 72 hours prior notice. We will issue you an account credit.

Is De Gustibus on social media?

Yes! Follow us on Instagram, Facebook and Twitter to get the inside scoop about your favorite events, chefs and culinary personalities.
Facebook: De.Gustibus.NYC/
Instagram: @degustibusNYC/
Twitter: @Degustibusnyc/

What is the best way to receive information about upcoming cooking classes and future events?

Sign up for our newsletter at the bottom of our website and follow us on Facebook, Instagram and Twitter. Newsletter subscribers hear about classes 24 hours before everyone else. Click here to sign up.

What if I don’t receive an email confirmation following my purchase?

Please allow up to 48 hours to receive your email confirmation. Please be sure to check your Spam or Junk folder.

Contact us at the email address or phone number below if you have not received the recipe, instructions and video link 24 hours before your scheduled class begins.

Email: info@degustibusnyc.com

Phone: (212) 239-1652

What is your COVID-19 policy?

We are working hard to make sure your experience is flawless—and socially responsible.In keeping with New York COVID law, and for the safety of our chefs, patrons, staff, and guests like you, please provide ONE of the following upon entering for our staff to document:

1) a vaccination card with a photo ID:
2) an Excelsior pass on your phone
3) confirmation of a PCR test taken within 48 hours (and photo ID)Please note, there are no exceptions, no refunds.