Frequently Asked Questions
When and how will the dishes be delivered?
Your meal will be delivered either the evening before or the day of your class, by our VIP Concierge service, Haute Kitchen.
A representative will email you the day before your delivery for confirmation, including verification of your address and contact information. A text message will be sent a few minutes prior to arrival, and after your delivery has been dropped.
It's imperative that you provide De Gustibus with a mobile number to ensure direct contact on delivery. Any issues or concerns with your delivery, please contact Ops@Haute.Kitchen or reply to their email and/or text directly. If you cannot reach the food delivery service, please contact us at (212) 239-1652.
How do the classes work?
At the scheduled class time, you should click on the video link we send via email to enter the virtual classroom. Owner/CEO Salvatore Rizzo and other students will also be attending via this link. Our guest chef will guide you step-by-step through the recipes, just like classes in the De Gustibus school at Macy’s, answering questions along the way via chat — moderated by Sal with his signature charismatic style.
How long is each class?
We estimate that this class will take 90 minutes in total.
Will I get to speak to the chef?
You may ask as many questions as you’d like via the chat function within the video interface. If your question is selected, the moderator will ask the chef the question on his own. We will do our best to get to every question answered but cannot necessarily address all inquiries.
What can I do to make sure I’m best prepared for class?
You will receive a confirmation email from De Gustibus 24 hours before your class. In this email, you’ll see the link and recipes. You will receive delivery of your meal either the night before or the day of the event. Make sure someone is home to receive this delivery. The chef will recommend during the demo and in the recipe booklet which dishes need to be reheated, for how long, and how they are served.
Can I make a substitution because of dietary restrictions?
You can note this on the order form and the restaurant will do its best to accommodate.
How do I access the class?
You need an internet connection and a computer or phone. To access the class, you need to click on the video meeting link in the email sent prior to the class. This email also contains your meeting ID and password. By clicking on the link, you will automatically be prompted to open the application and join the class. Everyone is encouraged to join the class a few minutes early to ensure that they have a good connection. Note that upon joining you may be directed to the waiting room until the cooking begins and chat opens.
Do I need to register with the video platform or download any software?
No, you do not need to register or download anything. However we have created a virtual page on our site. Classes will be hosted on the Vimeo streaming platform. On the day of your class, you will need to enter your email address to gain access.
What is the De Gustibus refund policy?
There are no refunds for classes (in-person, virtual with food or virtual only). A credit will be issued for a future class (in person only) if we are provided with at least 48 hours class cancellation notice. No changes are allowed if the class is missed or less than 48 hours cancellation notice is given, however, we welcome you to send someone in your place. This is a strict policy, absolutely NO exceptions due to weather, illness, traffic, etc.
Consider our cooking classes like cooking “events” or a concert. If you failed to show up to a concert, you cannot get a credit back from the concert venue, no matter the reason. Please think of our classes the same way!
De Gustibus Cooking School reserves the right to cancel a class due to insufficient enrollment or if our guest chef needs to postpone due to an unforeseen occurrence with a minimum of 48 hours prior notice. We will issue you an account credit.
What if I don’t receive an email confirmation following my purchase?
Please allow up to 48 hours to receive your email confirmation. Please be sure to check your Spam or Junk folder. Email: firstname.lastname@example.org Phone: (212) 239-1652
Contact us at the email address or phone number below if you have not received the recipe, instructions and video link 24 hours before your scheduled class begins.
Phone: (212) 239-1652